Refund & Return Policy

1. Return Window – 7-day easy return from delivery date.

2. Eligibility – Items must be unused, original condition, with tags/packaging.

3. Exclusions – Final sale items (e.g., sale cosmetics) are non-returnable.

4. Return Request – Submit request via WhatsApp/email within 7 days.

5. Return Shipping – Customer responsible unless due to our error or faulty item.

6. Inspection – Returns are checked; if not meeting policy, refund may be delayed/rejected.

7. Refund Method – Issued via original payment method or store credit (customer preference).

8. Processing Time – Refunds processed within 5 business days after approval.

9. Faulty Items – Return accepted within 30 days if item is defective/wrong.

10. Shipping Costs – Original shipping non-refundable (unless our error); return shipping at customer’s cost unless item is faulty.